Health Engagement Case Studies
growth in 12 months
more screenings performed year over year
of members voluntarily returned the kit
A breakthrough test seeks a health engagement program that does the same.
Our client, a nationally recognized health plan, sought a better way to close the colorectal cancer screening gap. Even with a new and simpler screening kit, their initial program yielded less than a 2% return rate. So they tasked Revel to drive better results and save more lives.
Driven by good old smarts and the latest in healthcare technology.
First, we streamlined the distribution process to guarantee the right members received a screening kit. Then we deployed a carefully balanced health engagement strategy, coordinating reminder calls with other activities to eliminate redundancy and make a greater impact. Finally, data intelligence drove timely and valuable insights from call center integration and fulfillment analytics for always-on optimization.
Improving lives. And saving them.
Together we drove significant program growth that continues to grow and create a better member experience. Most importantly we empowered more people to get early screening for colorectal cancer—which is the best way to save lives, and prevent the need for more costly treatments.
Approximate percentage of members within this program who are transferred to live agents for immediate help.
Number of lives saved to make it worth it.
A prevalent disease in need of a proactive response.
Depression affects more than 25% of the U.S. adult population. With patient engagement being a key factor in mental wellness, we identified a critical need to proactively identify and help members who faced an imminent risk of suicide.
Integrated IVR that goes beyond health plan member engagement.
Every second matters in suicide prevention. So Revel developed a highly responsive tool that connects formerly siloed departments to activate a potentially life-saving response. By IVR screening specifically for suicidal thoughts, at-risk members are transferred directly to a live nurse who immediately intervenes and offers help.
A split-second response. A life saved.
In a case from a large health plan that provides Medicare supplemental insurance, a member responded “yes” to a question about thoughts of self harm. Our IVR platform transferred the person to a live nurse who quickly provided counseling and a safe plan. According to the health plan, “it was likely this member’s life was saved by the outreach.”
Moved plans from 2 stars to 4 stars
of all eligible members completed an HRA
Rethinking how to reach a new goal.
As an innovative health plan, our client had an opportunity to significantly improve their DSNP HRA Program Star rating. After evaluating their current HRA model, they teamed up with Revel to help them reimagine their program to reach this goal.
Never underestimate the power of healthcare IT integration.
Our pursuit of improved Star ratings started with the introduction of a forward-thinking model. One that broke down the walls of formerly siloed departments, integrated multiple channels and delivered much-welcomed turnkey solutions. All working seamlessly to promote better outcomes.
Two times the stars.
Together we created a much-welcomed and improved member experience that drove higher completion rates and doubled the health plan’s Star Ratings. Based on the success of this program, our client moved forward and added their Medicare Advantage members.